Refund policy

Return & Refund Policy

At Kampfire Candle Co., we want you to love your candle. Because our candles are hand-poured in small batches, all sales are final unless your order arrives damaged, defective, or incorrect.

Damaged or Incorrect Orders

If your candle arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at [YOUR EMAIL].

Please include your order number and clear photos of the candle, packaging, and shipping box. We’ll review your request and, if approved, provide a replacement or refund.

Damaged Candles

Please do not use a candle that arrives cracked, broken, or otherwise damaged. Contact us with photos so we can help resolve the issue.

Exchanges

We do not offer exchanges for scent preferences, accidental purchases, or change-of-mind orders.

Refunds

If a refund is approved, the refund will be issued to the original payment method. Please allow your payment provider’s processing time for the refund to appear.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible. Because orders may be processed quickly, we cannot guarantee that a cancellation can be made once an order has been processed or shipped.

Questions?

Kampfire Candle Co.
Where Feeling Meets Fragrance.

Email: kampfirecandleco@gmail.com